Privacy Policy

This Privacy Policy explains how CollegePeer, LLC (“CollegePeer,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the CollegePeer website and services (the “Service”). By using the Service, you agree to this Policy and to our Terms of Service.

1. Information we collect

Information you provide

• Account information— your name, email address, password, and role (Student or Mentor).
• Profile information— for Mentors, details such as your university, major, graduation year, headline, bio, focus areas, session rate, and school-issued email used for verification; for Students, the details you choose to add.
• Bookings and communications— the sessions you book or host, messages you exchange, reviews you write, and private notes you take during a session.
• Payment and payout information— processed by Stripe. Students provide payment details directly to Stripe, and Mentors provide payout and tax details directly to Stripe. We receive limited information such as confirmation of payment and the last four digits of a card; we do not store full card numbers.

Information collected automatically

• Usage and device data— such as your IP address, browser and device type, pages viewed, and actions taken, collected through cookies and similar technologies to operate and improve the Service.
• Session connection data— to enable video calls, network information is exchanged between participants and our connectivity provider. Video and audio streams are sent directly between participants and are not recorded or stored by us.

2. Children and minors

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. Students under 18 may use the Service only with the consent and supervision of a parent or guardian, as described in our Terms. A parent or guardian may review their child’s information, ask us to correct or delete it, or withdraw consent by contacting us at the address below. If we learn we have collected information from a child under 13 without the required consent, we will delete it.

3. How we use information

• to create and manage your account and profile;
• to enable bookings, messaging, video sessions, reviews, and payments and payouts;
• to verify Mentors and help keep the Service safe;
• to send transactional messages (such as verification, booking, and receipt emails) and, where permitted, service updates;
• to provide support and respond to your requests;
• to monitor, maintain, secure, and improve the Service and prevent fraud and abuse;
• to comply with legal obligations and enforce our Terms.

4. How we share information

We do not sell your personal information. We share it only as follows:

• Between users— when you book or host a session, relevant profile and contact-in-app information is shared with the other participant so the session can take place. Mentor profiles and reviews are shown publicly.
• Service providers. We use trusted vendors to run the Service, including Supabase (database, authentication, and hosting), Stripe (payments and payouts), Mailgun (transactional email), and Cloudflare (network and real-time call connectivity). They may process your information only on our behalf and under their own privacy commitments.
• Legal and safety. We may disclose information if required by law or to protect the rights, safety, or property of CollegePeer, our users, or the public.
• Business transfers. If CollegePeer is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences (such as light or dark mode), and understand how the Service is used. You can control cookies through your browser settings, though some features may not work without them.

6. Data retention

We keep your information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it. You may request deletion of your account as described below.

7. Security

We use administrative, technical, and organizational safeguards designed to protect your information, including encryption in transit and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please protect your account credentials and notify us of any suspected unauthorized access.

8. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. You can update much of your information directly in your account settings, or contact us to exercise these rights. We will not discriminate against you for exercising them. To stop non-essential emails, use the unsubscribe link or contact us; transactional messages are necessary to use the Service.

9. Data location

We and our service providers are based in the United States, and your information is processed there. If you access the Service from outside the United States, you understand your information will be transferred to and processed in the United States.

10. Third-party links

The Service may link to third-party websites or services we do not control. This Policy does not apply to them, and we encourage you to review their privacy practices.

11. Changes to this Policy

We may update this Policy from time to time. We will revise the “Last updated” date above and, for material changes, take reasonable steps to notify you. Your continued use of the Service after changes take effect means you accept the updated Policy.

12. Contact us

Questions or requests about your privacy? Email us at support@collegepeer.org.